All companies listed in our county by county directory have all met the State of Georgia’s requirements mandated by the law that the Georgia Secretary of State’s Offices oversees.  The companies that are Cleaner911.org providers have are members of the Georgia Bio Recovery Association and have provided additional insurance coverages and have provided proof of additional education and training to better serve you.  Cleaner911.com providers will have this logo displayed by their name. 

This is your property, No one can dictate to you what you must do.  Yes, someone will initially need to be there to meet with the Cleaner911.org provider, whether it is a family member, representative or an acting agent for the family to be able to sign any paperwork for services.  But ultimately no, you do not have to stay.  We understand that the events have been emotionally taxing and that you may need to get away to remove yourself from the environment.  You may also need to leave to meet with family, make funeral arrangements or you may need to meet with detectives.  We have no problems having someone there to watch over events for your security or peace of mind.  Afterall we are complete strangers in your home.  Service providers do work more comfortably if surviving family and friends are at a distance or not in the home.  It has been our experience that some of the sounds of simply cleaning or the sounds of our equipment running can be traumatic to some individuals.  This is one of the reasons the Cleaner911.com members carry exceptional insurance coverage, so you can feel comfortable leaving should you need to.  It is state requirement that all service provers carry Surety Bonding.    

Every scene we work must weigh on its own merits.  One or two and sometimes several factors will have to be taken into consideration to determine how detailed our scope of work will be.  Factors like, did the investigators need to use any stain producing chemicals during their investigation?  How long had the scene or body been there?  Are there odors that need to address?  Typically, with our experience most scenes will take only a few hours to properly clean and disinfect to where it is not only visually safe, but also physically safe to reenter.  Depending on how impacted the scene, room or home may be, we might need to leave equipment running in the property for times that we are not there.

This is another case by case determination.  Again, it will determine the incident type, what course the investigation took and most importantly what the content is and made of.  In most cases all contents can be salvaged and cleaned depending on damages, but there are some instances that replacing a content can be more practical.  For example, an alarm clock. 

In almost every event, services are typically covered under your property or homeowner’s insurance.  Policy language can vary depending on structural and/or contents coverage, but in almost all cases the average homeowners’ policy will cover all services provided as well as repairs.  Many times, the Cleaner911.org service providers office staff can establish a claim for services, but some carriers may insist that the homeowner or family member initiate the claim process.  This is simply to assure that insurance fraud is not being committed.  Also, available is the Georgia Victims Compensation Grant that can aid in paying for trauma cleanup services during the commission of a crime, but ultimately the property owner is responsible for payment.  The Georgia Victims Compensation Grant is a means of last resort when no other services can cover the cost.  Some families do not want to be involved and want Cleaner911.org provider company to work with the carrier due to the stigmatism of the event.  Other families may want to be involved and will want to be included in the billing process.  Please let you’re your Cleaner911.org service prodder know how you would like to be included. 

In all likely hood yes.  Due to the cost of the services in almost every circumstance it will exceed your deductible.  You pay your premiums for a reason and when you require specialty services like this it is a very good reason to initiate a claim.  You would call your carrier for water or fire damage; trauma damages can be just as serious.  Events like this are not your fault and should not cause an increase in your premiums.  It is also important to understand that Renters Insurance Policies do not cover these services.      

There are several considerations that go into factoring the cost cleaning a crime, trauma, accident or death scene.  This is not just only for Cleaner911.org providers put this is the case for most companies across the country providing these specialty services.  It is important to keep in mind that trauma, crime, accident and death scene cleaning is a specialized field.  Because of the nature of what we do. We must treat all trauma and death scenes that are impacted with blood, body fluids and human waste as worst case scenarios.  Service providers have no idea of the individual’s history and must take every precession to eliminate the possibility of cross contamination. This is not to imply that your family member is a Typhoid Mary, but our industry training and protocols dictate that we take universal precautions in the services that we provide to prevent cross contamination, should there be an infected individual.  The following subjects are factored into or billing.  

1. Equipment: The equipment that is used in providing services, some are very durable in their construction and others are quite sensitive in the function.  Whether durable or sensitive the cost occurred in purchasing, maintaining and the routine decontamination of our equipment will impact the cost of services.  Cleaner911.org service providers take pride that we can offer the level of services we can.      
2. Supplies: The supplies such as basic cleaning supplies are not that costly but are considered one-time use only disposables which are not that costly.  The green friendly chemicals and enzymes used for proper remediation and especially for odor control can be very costly.  Our suppliers know we need these items and they invoice us handsomely for us to obtain the quality products required to perform a superior service. 
3. PPE / Personal Protection Equipment: The PPE we use is an all one-time use disposable.  PPE is also a commodity and our rates can drastically vary overnight and do fluctuate with the market on price and demand.  Recent global events have proven this.  So, when incidents like pandemic and influenza outbreaks occur and when tariffs are in place will dramatically impact the cost of us protecting our employees.
4. RTW / Regulated Trauma Waste: RTW is the soiled impacted materials that are generate while providing our services.  These items can be contents and structural materials from the home.  Regulations can vary from state to state and some regulations carry universal protocols from the EPA.  In Georgia we are governed by the GA EPD and we must register and carry permits not only for the generating, packaging and safe handling of RTW, but we must be registered and permitted to the secure, strict and appropriate transport of the RTW.  Because of OSHA, GA EPD and the EPA, all trauma cleaning companies must maintain their files for thirty years.  This requires that every incident site worked, must maintain a manifest number for tracking the cradle to grave operation of what is generated and how each container and each shipment was properly and respectfully disposed of.  This is to ensure that remains were not deposited into the local landfill, which would be disrespectful. 

1. Labor: Employees and Technicians are the extension of the company and its owners.  For the services they provide and for some of the conditions they work in, they get paid very well.  Companies take pride in their technicians and when they find good honest people that are also hard-working individuals, they are paid very well.  Employees and Technicians are required to be inoculated with the health care series vaccination and take annual physicals.  In addition to that they are very skilled in the profession that they provide.  They are not just a maid or janitorial service but are trained in a skillset to look for the not so obvious that needs cleaning.  The technicians, also referred to as Bio-Recovery Technicians go to school for the trade and ongoing continued educations courses throughout the year.  They are trained not only to properly clean the traumatic event, but to also properly clean their equipment, themselves and their vehicles to assure that they do not cross contaminate public areas as well as their homes and families they return to every night. 
2. Proper Business Insurance Coverage:  Because the services provided, we are classified as a hazardous services provider not only for biological elements, but also chemical hazards and entering potential structural hazardous environments we may enter, our insurance rates are very costly.  Cleaner911.org service providers pay very high premiums for proper coverages in General Liability, Workers Compensation, Vehicle and Pollution Insurance as well as Surety Bonding.  Our carriers visit our webpage every year and increase our rates annually, because they can.  We cannot work without it.  Our insurance cost is worked into the hourly rate portion of our labors provided.  Between this and how well we pay our people our hourly rates are high due to these reasons.              

You have been given this information to not only educate you but to prepare you for your Insurance adjuster.  In some cases, an adjuster may not understand a claim of this nature because it is not a common claim.  They are an adjuster and that is their job to adjust the claim for their company.  In some ways it is like buying a car.  We almost are always in a negotiating and settlement on the claim.  It is like this with any company, whether they are fire, water, mold or trauma service providers.  You do have the right to ask to speak to a supervisor, ask for another adjuster or call the Georgia State Insurance Commissioner’s Office (404-656-2070) should you feel you are not being treated fairly by your carrier.          

It is our honor that we are here to provide you with the competence and level of a premium service.  We attempt to be as transparent of a service as possible.  We work with a servant’s heart, and as difficult as it is meeting you during such a traumatic life changing event in your life, our goal is to leave you with a good experience from using our services.  Should you have any questions, concerns or comments we invite to reach out to our webpage Cleaner911.org and file a grievance should you feel it is necessary

Cleaner911.org service providers will do their best to let your insurance carrier know that there are damages to your property and that a claim needs to be established.  Service Providers will reach out to your carrier in good faith to get this process started, but some carriers will insist that the homeowner, someone that lives in the home or a relative initiate the claim reporting process.  Some carriers insist on this process to eliminate the potential of insurance fraud.  Once you do have a claim number and the adjusters contact information, it will be important to share this with the service provider you worked with, so they can process the reporting documents to the adjuster.  In some states there are UPPA laws (Unlicensed Practice of Public Adjusting).  Although Georgia laws are very week, it is also important to understand that any service provider listed with Cleaner911.org or on the Georgia Secretary of State’s Trauma Provider Registration are not a claims settlement provider.  Communications will take place to speak to your claim’s adjuster about the loss, but service provider companies cannot negotiate on yours or the estates behalf.